SPRING PR was pleased to be trusted once again with the implementation of the second phase of the training initiative for all prosecutors of the Republic of Armenia. The initial six-month advanced training program, titled Advancement of Communication Capabilities and Skills of Prosecutors RA was launched by the Prosecutor General’s Office of the Republic of Armenia with the support of the Embassy of the Kingdom of the Netherlands in Armenia.

Building on the success of the previous training cycle, the second phase — Communication in the Courtroom: Conflict and Stress Management — was developed in response to feedback collected during the prior program. One of the key recommendations was to go beyond soft skills and incorporate specialized modules tailored to courtroom performance, particularly focusing on persuasive speaking, conflict management, and stress resilience. 

SPRING PR was responsible for the full cycle of program development and implementation, including training content design, delivery of interactive sessions, overall project management, and final evaluation. The trainer experts were Nvard Melkonyan, Co-founder and Chairman of the Board at SPRING PR company, and  Hakob Makdis, Founder at Big Mind. 

Recognizing that certain challenges in conflict resolution stem from national mentality and deeply rooted cultural stereotypes, which may hinder open communication or de-escalation in legal settings, the course focused on the nature of conflicts in the courtroom, types of conflict situations prosecutors commonly encounter, and the identification of communication barriers. Prosecutors explored techniques for resolving and de-escalating disputes, persuasive speaking and structured argumentation strategies, and methods for managing emotionally charged or difficult conversations during trials.

Trainers also covered negotiation and mediation tools applicable to legal contexts, while emphasizing personal stress triggers and strategies for maintaining professionalism and psychological resilience in high-pressure environments. Special attention was given to handling difficult individuals and provocateurs in adversarial settings, as well as to acquiring profiling techniques to better tailor communication strategies and anticipate potential conflict dynamics.

Overall, 350 prosecutors across 13 training groups completed the full course, including Prosecutor General Anna Vardapetyan, deputy prosecutors, heads of departments within the Prosecutor General’s Office, the Prosecutor of Yerevan, and all current prosecutors of the Republic of Armenia.

Project Outcomes

By the end of the training program, participants were equipped to: 

• Communicate more effectively and persuasively in courtroom settings, even when facing emotionally charged or adversarial situations.
• Navigate challenging interpersonal dynamics and deal with difficult individuals—whether colleagues or opposing parties—with greater composure and professionalism.
• Manage stress and emotional pressure more effectively, maintaining clarity, self-control, and focus during high-stakes interactions.
• Apply conflict resolution and mediation techniques in practice, responding constructively rather than reactively in tense or escalating situations.
• Adjust their communication style using profiling techniques (demographic, psychological, behavioral, cultural, and situational) to better align with diverse audiences.
• Strengthen their courtroom presence and ability to stay calm, assertive, and respectful under pressure—key skills for building credibility and authority in legal settings.
• Translate theory into action through practical simulations and role-playing exercises designed to replicate real-world legal and conflict scenarios.